Technical Specialist – OpenShift (L2)

OpenShift Administration

• Provide L2 support for Red Hat OpenShift production clusters.
• Troubleshoot complex issues related to pods, deployments, networking, storage, and routing.
• Monitor cluster health using built-in observability tools and must-gather packages.
• Perform Root Cause Analysis (RCA) and implement corrective and preventive actions.
• Support application deployments, scaling, rollouts, and lifecycle management.
• Manage multi-cluster environments using OpenShift Advanced Cluster Management (ACM).
• Perform rolling upgrades, patching, and cluster maintenance.
• Ensure high availability and business continuity.

Security & Compliance

• Manage Security Context Constraints (SCCs).
• Configure and maintain RBAC.
• Enforce cluster security policies and compliance standards.
• Implement Network Policies and access controls.

Collaboration & Support

• Work closely with L1 support teams, developers, and cross-functional teams.
• Assist in issue resolution and operational improvements.
• Support production incidents and change management activities.

Core Technical Skills

OpenShift & Kubernetes

• Red Hat OpenShift
• Kubernetes Administration
• Pods
• ReplicaSets
• Deployments
• StatefulSets

Networking

• Services (ClusterIP, NodePort, LoadBalancer)
• Routes
• Ingress
• HAProxy
• Network Policies

Security

• RBAC
• SCC (Security Context Constraints)
• Namespaces
• Policy Enforcement

Storage

• Persistent Volumes (PV)
• Persistent Volume Claims (PVC)
• Storage Classes

Cluster Management

• OpenShift ACM (Advanced Cluster Management)
• Operators
• Operator Lifecycle Manager (OLM)
• Horizontal Pod Autoscaler (HPA)
• Scaling Strategies
• Cluster Monitoring
• Cluster Upgrades
• Patching
• High Availability

Troubleshooting

• Root Cause Analysis (RCA)
• Performance Monitoring
• Production Support
• Incident Management