Key Account Manager

Client Relationship Management

• Serve as the primary point of contact for key client accounts.
• Build and maintain strong relationships with key decision-makers and stakeholders.
• Ensure high levels of customer satisfaction through proactive communication and support.
• Resolve client concerns and issues promptly while maintaining a professional approach.

Account Growth & Business Development

• Identify opportunities to grow existing accounts through upselling and cross-selling.
• Develop and execute account strategies to achieve revenue and business growth targets.
• Conduct regular client meetings to review performance, discuss requirements, and explore new opportunities.

Problem Solving & Conflict Resolution

• Manage client expectations and address challenges effectively.
• Handle demanding customer situations with professionalism and a solution-oriented mindset.
• Negotiate mutually beneficial solutions while aligning with company policies and capabilities.

Internal Coordination

• Collaborate with production, sales, design, and other internal teams to ensure timely delivery and service quality.
• Coordinate meetings and ensure alignment between client requirements and internal execution teams.

Performance Monitoring & Reporting

• Track account performance, revenue growth, and customer satisfaction metrics.
• Prepare regular reports and provide insights for continuous improvement.
• Analyze customer feedback and recommend process enhancements.