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Claims Lead
Claims Lead
22
Bangalore Rural
Job Views:
Created Date: 2026-03-21
End Date: 2026-09-19
Experience: 7 - 10 years
Salary: 1100000
Industry: BPO / KPO
Openings: 1
Primary Responsibilities :
Job Title: Claims Lead
Location: Bengaluru
Shift: Night Shift (5:30 PM – 2:30 AM IST)
Job Summary
We are looking for an experienced Claims Lead to manage and oversee the end-to-end claims process. The role involves handling claim operations, ensuring accuracy and compliance, leading a team, and maintaining high service standards.
Experience
7 to 10 years of experience in claims operations
Education
Bachelor’s degree (relevant field preferred)
Salary
₹8 LPA to ₹11 LPA
Key Attributes
Leadership and team management skills
Ability to work under pressure
Strong decision-making ability
Process improvement mindset
Experience Requirements:
Key Responsibilities
Manage the complete claims lifecycle from initiation to closure
Review and approve claims to ensure accuracy and compliance with policies
Lead and mentor the claims team to achieve performance targets
Monitor claim processing timelines and ensure adherence to SLAs
Handle escalations and resolve complex claims-related issues
Coordinate with internal teams and external stakeholders for claim processing
Ensure proper documentation and audit compliance
Analyze claim data to identify trends, risks, and improvement areas
Implement process improvements to enhance efficiency and reduce errors
Required Skills & Competencies
Strong knowledge of claims processing and operations
Experience in handling team management and escalations
Good analytical and problem-solving skills
Strong communication and stakeholder management
Attention to detail and compliance-oriented mindset
Ability to work in night shift and handle deadlines