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Lead – Technical Services
Lead – Technical Services
312
Chembur
Job Views:
Created Date: 2026-02-27
End Date: 2026-06-27
Experience: 20 - 21 years
Salary: 150000
Industry: Manufacturing
Openings: 1
Primary Responsibilities :
Job Description
Position Details
Designation: Lead – Technical Services
Business / Division: Conductor
Location: Columbus, Ohio, USA
Function / Department: Technical Services
Work Cadre: Senior Management Band (DGM Level)
Reporting To: Plant Head & Global Sales Head
Experience Required: 20+ Years
Basic Qualification:
B.Tech (Electrical / Mechanical / Metallurgical Engineering / Material Science)
Citizenship: USA
Preferred Industry: Conductor / OPGW / Similar Industry
Preferred Background: Ex-employees of Prysmian, Southwire, or European cable companies preferred
Priority: Critical
Position Type: New
Role Summary
The Lead – Technical Services will head technical services for conductor and OPGW products in the USA, ensuring best-in-class technical support and customer satisfaction for utility and EPC clients.
This role is critical in ensuring that customer requirements for aluminium conductors, aluminium alloy conductors (including HTLS), and OPGW are fully met through strong technical leadership and industry expertise.
Competency Profile
1. Knowledge
20+ years in conductor, cable, OPGW, or similar industry
Strong customer-facing engineering experience
Deep understanding of US utility industry standards and grid codes
Experience with large-scale transmission projects
Knowledge of ASTM, IEC, IEEE standards and ISO 9001 quality systems
2. Skills
Strong leadership and team development capabilities
Excellent technical communication and presentation skills
Ability to build strategic partnerships with utility customers
Cross-functional collaboration skills
Analytical and problem-solving abilities
3. Attitude
Diligent and assertive
Result-oriented leadership approach
Strong customer focus
High ownership and accountability
Experience Requirements:
Key Responsibility Areas (KRAs)
1. Customer & Utility Engagement
Build and maintain relationships with US utility customers, engineers, procurement heads, and technical stakeholders
Provide technical support to facilitate sales and product approvals
2. Technical Application Expertise
Act as subject matter expert for transmission conductors
Perform and validate Sag-Tension analysis, clearance calculations, AC/DC resistance, and thermal limits
Utilize industry software such as PLS-CADD
3. Technical Consultation & Advisory
Provide high-level consultation on conductor selection, line uprating, and system load reliability
Support EPC firms and utilities on electrical and mechanical performance parameters
4. Metallurgical & Material Oversight
Oversee metallurgical properties of conductor materials
Lead root cause analysis (RCA) related to fatigue, creep behavior, and corrosion mechanisms
5. Technical Services Leadership
Manage day-to-day technical services operations
Lead new product introductions and after-market support
Handle client-facing technical problem resolution
6. Documentation & Compliance
Ensure technical documentation is updated (installation guides, QA protocols, maintenance standards, engineering drawings)
Align with ASTM, IEC, IEEE, and ISO 9001 standards
7. Field Support & Issue Resolution
Provide technical support during installation, audits, and field incidents
Lead corrective and preventive action processes
8. Cross-Functional Collaboration
Work closely with R&D and Sales for product improvements and competitive positioning
Track technical service KPIs and customer feedback