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Front Office Staff
Front Office Staff
22
Alappuzha
Job Views:
Created Date: 2025-12-12
End Date: 2026-01-31
Experience: 5 - 6 years
Salary: 12000
Industry: Hospitality
Openings: 2
Primary Responsibilities :
Job Description – Front Office Staff (2 Positions)
Job Title: Front Office Staff
Department: Reservation
Contract Duration: Dec 2025 – Dec 2026
Location: Alappuzha, Kerala
Number of Vacancies: 2
Experience Required: 5–6 Years (Freshers can also be considered)
Salary Range: ₹10,000 – ₹12,000
Experience Requirements:
1. Detailed Work Profile
Handle walk-in guests and manage booking platforms.
Coordinate and supervise housekeeping staff.
Address and resolve any room-related or resort-related issues.
Ensure smooth check-in & check-out process.
Maintain guest records and handle billing.
Provide accurate information about rooms, facilities, promotions, and local attractions.
2. Education Requirements
Graduation: Preferred
Post-Graduation: Not mandatory
Special Courses: Diploma or Bachelor's in Hospitality Management (preferred)
3. Personal Attributes
Warm customer service approach with genuine hospitality.
Excellent verbal and written communication skills.
Strong problem-solving ability.
Professional grooming and positive attitude.
4. Communication Skills
Required communication ability in customer-facing roles.
Languages: English & Hindi mandatory; Malayalam is an added advantage.
5. Key Competencies (Knowledge, Skills, Attitude & Behavior)
High attention to detail in every guest touchpoint.
Strong product knowledge of rooms, F&B, facilities, and the local area.
Sales mindset to upsell rooms, experiences, and packages.
Professional presentation and grooming standards.
Teamwork and willingness to support other departments when needed.