Senior Service Engineer / Service Advisor

Key Responsibilities

1. Customer Interaction

Serve as the main point of contact between customers and the workshop team.

Understand customer service requirements and provide suitable solutions.

Handle customer inquiries, complaints, and feedback with a customer-first approach.

Explain maintenance schedules, warranty details, and recommended services.

Conduct test drives with technicians before repair and with customers at delivery.

2. Technical Support

Provide technical guidance to customers, technicians, and internal teams.

Use technical manuals, bulletins, and diagnostic procedures to resolve issues.

Coordinate with engineers and technicians for timely completion of repair work.

Assist in diagnosing and troubleshooting complex technical problems.

3. Documentation & Reporting

Maintain accurate records of service requests, repairs, and parts used.

Prepare service quotations, invoices, and related documentation using platforms such as Autorox.

Generate reports on service performance, customer feedback, and recurring issues.

Suggest additional repair work when needed.

4. Quality Assurance

Ensure compliance with OEM service standards, SOPs, and safety guidelines.

Perform quality checks on repaired vehicles to ensure workmanship and performance accuracy.

5. Inventory Management

Monitor stock levels of spare parts and consumables.

Coordinate with procurement to replenish materials as required.

6. Training & Development

Stay updated on advancements in luxury automotive systems and service techniques.

7. Team Collaboration

Work with engineering, technical, and customer service teams to improve service delivery.

Participate in internal meetings and contribute insights on customer handling and service improvement strategies.

Skills & Qualifications

Educational Requirement (Mandatory):

3-year full-time Diploma
OR

4-year Bachelor's Degree in Mechanical or Automobile Engineering
From a recognized institute.

Experience:

Minimum 5 years in a service advisor or service engineering role.

Experience with luxury automotive brands (BMW, Volvo, Audi, Mercedes, etc.) is mandatory.

Communication & Presentation:

Excellent verbal and written communication skills in English.

Customer-facing personality with strong presentation and grooming standards.

Personality Requirements:

Minimum height: 5'9"

Well-groomed, confident, polished appearance suitable for luxury clientele.

Technical Skills:

Strong knowledge of automotive systems and diagnostics.

Ability to use computerized diagnostic tools and equipment.

Analytical skills to diagnose complex technical issues.

Other Skills:

Strong organizational and time-management abilities.

Customer-centric mindset with a focus on service quality.

Ability to work under pressure and meet deadlines.

Team player with adaptability to changing technology and processes.

Compensation & Benefits

Salary Range: ₹4,80,000 to ₹9,00,000 LPA + Performance Incentives

Benefits: Monthly salary increment based on performance

Work Details

Location: Lower Parel, Mumbai

Working Hours: 9:00 AM – 6:30 PM

Work Days: Monday to Saturday (Sunday Off)