Admissions Counsellor / Parent-Child Advisor

Role Overview
The Admissions Counsellor acts as the primary connection between parents and the early-learning program. This role involves understanding parent aspirations, explaining the learning methodology, and guiding families through the enrollment journey with empathy and clarity.

Key Responsibilities

Lead Engagement & Qualification

Respond to new inquiries promptly and professionally.

Understand the child’s age, developmental needs, and parent expectations.

Schedule campus consultations and ensure parents receive timely follow-ups.

Consultation & In-Center Experience

Host parents during their center visits, understand concerns, and connect emotionally.

Introduce the teaching methodology and facilitate trial/observation sessions with the child.

Ensure parents feel valued, informed, and confident in the program.

Objection Handling & Follow-Ups

Address questions related to curriculum, pricing, schedules, and commitments with clarity and patience.

Maintain structured follow-up communication to build trust and drive conversions.

Admissions & Onboarding

Guide parents through packages, pricing options, and documentation.

Ensure a seamless onboarding experience and prepare families for their first sessions.

Conduct virtual demo sessions when required.