Patient Scheduler / Appointments Executive

Job Title: Patient Scheduler / Appointments Executive

Department: Medical Billing

Key Responsibilities

Appointment Scheduling

Schedule, reschedule, and confirm patient appointments in coordination with healthcare providers.

Manage cancellations and no-shows with timely follow-up actions.

Patient Communication

Make outbound calls to patients to confirm demographics and insurance details.

Remind patients about upcoming appointments, required documents, and pre-authorizations.

Provide clear instructions related to the visit type (in-person, telehealth, follow-up, etc.).

Ensure accurate insurance entry to prevent claim denials.

Coordinate with the eligibility and verification team when required.

Documentation & Data Entry

Record patient demographics, insurance, and appointment details accurately in the practice management system (e.g., eCW, Athena, etc.).

Maintain strict compliance with HIPAA and company confidentiality policies.

Required Skills & Competencies

Excellent verbal and written communication skills with a customer service focus.

Knowledge of healthcare terminology, insurance plans, and basic medical billing.

Proficiency in MS Office (Excel, Word) and practice management systems.

Familiarity with HIPAA and compliance standards.