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Patient Scheduler / Appointment Coordinator
Patient Scheduler / Appointment Coordinator
22
Ahmedabad
Job Views:
Created Date: 2025-11-12
End Date: 2025-12-20
Experience: 2 - 3 years
Salary: 50000
Industry: Heathcare (Hospitals/ Clinic)
Openings: 1
Primary Responsibilities :
Job Title: Patient Scheduler / Appointment Coordinator
Department: Medical Billing
Role Overview
We are seeking a detail-oriented and proactive Patient Scheduler / Appointment Coordinator to manage patient appointments, coordinate with healthcare providers, and ensure smooth communication between patients and the medical billing team. The ideal candidate should have strong communication skills, basic knowledge of healthcare operations, and the ability to work in a fast-paced environment.
Key Responsibilities
Appointment Scheduling
Schedule, reschedule, and confirm patient appointments in coordination with healthcare providers.
Manage appointment cancellations and no-shows with timely follow-up actions.
Patient Communication
Make outbound calls to patients to confirm demographics and insurance details.
Remind patients about upcoming appointments, required documents, and pre-authorizations.
Provide clear instructions related to visit type (in-person, telehealth, follow-up, etc.).
Ensure accurate insurance information entry to prevent claim denials.
Coordinate with the eligibility and verification team when required.
Documentation & Data Entry
Record patient demographics, insurance, and appointment details accurately in the practice management system (e.g., eCW, athena, etc.).
Maintain strict compliance with HIPAA and company confidentiality policies.
Required Skills & Competencies
Excellent verbal and written communication skills with a customer service orientation.
Knowledge of healthcare terminology, insurance plans, and basic medical billing.
Proficiency in MS Office (Excel, Word) and medical practice management software.
Familiarity with HIPAA regulations and compliance standards.
Eligibility & Experience
Freshers with good communication skills are encouraged to apply.
Candidates with US Call Center experience will be preferred.
Experience Required: 6 months to 1.5 years
Education
Graduation: Required
Post-Graduation: Preferred
Special Course: Not mandatory
Experience Requirements:
Additional Details
Location: Ahmedabad
No. of Vacancies: 10
Salary Range: ₹25,000 – ₹50,000 per month
Contract Duration: No contract
Fresher Considered: Yes
Personal Attributes
Strong understanding of US Healthcare and Medical Billing processes.
Excellent US accent and communication skills.
Professional, organized, and attentive to detail.
Positive attitude with a focus on patient satisfaction.