Head Barista

Key Responsibilities Coffee & Beverage Quality • Prepare and serve coffee and espresso beverages to the highest standards. • Maintain consistency in recipes, latte art, brewing techniques, and presentation. • Monitor stock of beans, milk, syrups, and bar supplies; coordinate with vendors/roasters. • Maintain equipment (espresso machines, grinders, brewers) and ensure regular cleaning and servicing. Team Leadership & Training • Train, mentor, and supervise baristas on coffee knowledge, guest interaction, and service flow. • Create schedules and manage barista shift rotations. • Conduct tastings and calibration sessions to maintain consistent standards. • Provide ongoing coaching in guest relations, upselling, and communication. Customer Experience • Deliver warm, personalized service and create a welcoming café atmosphere. • Handle guest feedback professionally and resolve issues quickly. • Maintain speed and efficiency during peak service hours. Operations & Administration • Assist in menu development and seasonal specials. • Track daily sales, beverage performance, and customer feedback. • Work with management to set and achieve sales targets. • Ensure hygiene, cleanliness, and compliance with health and safety standards.