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Phone Agent – CARE Program (Reverse Logistics)
Phone Agent – CARE Program (Reverse Logistics)
22
Mumbai
Job Views:
Created Date: 2025-08-20
End Date: 2025-09-26
Experience: 1 - 2 years
Salary: 800000
Industry: Technology
Openings: 1
Primary Responsibilities :
Job Title: Phone Agent – CARE Program (Reverse Logistics)
Location: Back-Office Command Center – Commercial-Friendly Time Zone
Type: Full-Time
About the Role
We are looking for a motivated phone agent to support a CARE Program’s asset recovery operations. The role involves reaching out to last-mile business entities to arrange the return of shipped assets, updating call records, and contributing to an improved customer experience.
Key Responsibilities
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Make outbound calls via designated portals to initiate shipper returns.
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Accurately update call outcomes in the system after every interaction.
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Follow approved scripts and customer service protocols.
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Provide feedback to enhance customer interaction quality.
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Meet or exceed agreed KPIs for call volume and return success rates.
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Work in alignment with U.S. customer time zones (Eastern Standard Time 8am–5pm | Indian Standard Time 5pm–2:30am).
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Monday to Friday work schedule.
Experience Requirements:
Requirements
Minimum 1 year of experience in call center, customer service, or outbound sales roles (US, UK, or Australia processes preferred).
Strong phone communication and active listening skills.
Accurate data entry with strong attention to detail.
Goal-oriented and comfortable working to targets.
Prior logistics or reverse logistics experience is a plus.
Benefits
Opportunity to be part of a growing back-office Customer CARE command center.
Clear KPIs, supportive coaching, and performance recognition.
Involvement in hiring, training, and performance reviews.