Client Servicing Executive

Key Responsibilities:

• Client Relationship Management:
  Act as the main point of contact for clients, ensuring strong and lasting relationships.

• Understanding Client Needs:
  Conduct meetings to gather client requirements and provide tailored solutions.

• Service Coordination:
  Liaise with internal departments to ensure timely and high-quality service delivery.

• Issue Resolution:
  Handle client complaints or concerns effectively and ensure quick resolution.

• Reporting & Documentation:
  Maintain records of client interactions and prepare periodic reports on service performance.

• Client Onboarding:
  Guide new clients through the onboarding process and ensure a smooth start.

• Upselling & Cross-Selling:
  Identify opportunities to offer additional products/services to existing clients.

• Feedback & Improvement:
  Gather client feedback and collaborate with teams to improve service quality.

• Market Knowledge:
  Stay updated on industry trends to provide relevant insights to clients.

• Compliance:
  Ensure all activities follow internal policies and maintain client confidentiality.

• Team Collaboration:
  Work closely with sales, marketing, and product teams for cohesive client support.

• Performance Tracking:
  Monitor key metrics related to client satisfaction and present regular updates.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related field (preferred)

• Prior experience in client servicing/customer support is a plus

• Freshers with a strong interest in client management are welcome

• Excellent communication and interpersonal skills

• Proficient in MS Office (Word, Excel, PowerPoint)

• Presentable, with a professional and positive demeanor

What We Offer:

• Opportunities for career growth and skill development

• Supportive and collaborative work environment

• Exposure to diverse clients and impactful campaigns