Host Hotel

Host Hotel

22

United Kingdom

Job Views:

Created Date: 2025-06-13

End Date: 2025-09-18

Experience: 3 - 5 years

Salary: 33300

Industry: HoReCa

Openings: 50

Primary Responsibilities :

Job Title: Host (Hotel/Property)

Job Summary:
The Host is responsible for delivering an exceptional guest experience through effective management of self-check-in, seamless guest communication, operational oversight, and efforts to drive direct bookings. This role also includes promoting the use of the hotel’s mobile application to enhance guest engagement and boost property performance.

Qualifications & Skills:

  • Prior experience in hospitality or customer service preferred.

  • Strong communication and interpersonal skills.

  • Ability to manage multiple tasks and resolve issues effectively.

  • Tech-savvy with the ability to manage digital tools and apps.

  • Customer-focused attitude with a problem-solving mindset.

  • Flexible and reliable with a commitment to high service standards.

Experience Requirements:

Key Responsibilities:

1. Self-Check-in Management

  • Ensure a smooth and hassle-free self-check-in process for all guests.

  • Maintain and regularly update digital check-in instructions.

  • Provide timely assistance to guests experiencing check-in issues.

  • Conduct routine checks of smart locks, keypads, and other check-in tools to ensure functionality.

2. Guest Experience & Reviews

  • Monitor and strive to maintain a guest review rating of 8 or higher on platforms such as Booking.com and Expedia.

  • Foster a welcoming and hospitable environment for all guests.

  • Address guest concerns promptly and professionally to maximize satisfaction.

  • Encourage guests to leave positive reviews and resolve any negative feedback with care.

3. Guest Communication

  • Use the Guest Messaging Platform (GMP) to manage guest interactions.

  • Respond promptly to inquiries via phone, email, or messaging apps.

  • Provide guests with information about the property and nearby attractions.

  • Manage inventory levels of toiletries, linens, and other amenities.

  • Handle special requests and personalize guest experiences wherever possible.

4. Operational Management

  • Ensure near 100% daily room availability by promptly managing maintenance issues and supervising housekeeping.

  • Provide ongoing feedback to housekeeping staff and ensure cleanliness standards.

  • Coordinate with maintenance and housekeeping teams to ensure operational excellence.

  • Manage unforeseen situations, including police visits or guest issues.

  • Support other departments such as housekeeping or F&B during peak periods.

  • Monitor utility and maintenance costs per room night and suggest cost-saving measures.

  • Ensure adherence to safety, hygiene, and compliance standards.

5. Direct Demand Generation

  • Drive direct bookings through on-site initiatives and guest engagement.

  • Build local partnerships with businesses, corporates, and tourism operators.

  • Contribute to marketing and promotional efforts within brand guidelines.

6. Mobile App Promotion

  • Promote the hotel’s mobile application to guests.

  • Educate guests on app features and benefits.

  • Install and manage QR code displays in rooms and common areas for easy app access.

  • Track and report guest usage of the mobile app to assess promotional impact.


Location

: Alliance Recruitment Agency

:www.alliancerecruitmentagency.ca

:

+91 8980018741

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